Welcome to Ownware Innovative Technologies ("Ownware", "we", "us" or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products and services, including web hosting, website development, digital marketing, social media marketing, video promotion and related technology services.
By accessing our website, placing an order, purchasing a service or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Ownware
Ownware Innovative Technologies provides technology and digital marketing services to individuals, businesses, organizations and other customers worldwide.
Our services may include:
- Web hosting and related hosting services
- Website design and development
- WordPress development and maintenance
- Social media marketing
- YouTube promotion
- TikTok promotion
- AI solutions and research and development
- Technical support and maintenance
- Other technology and marketing services offered from time to time
Specific services, features, pricing and deliverables may vary depending on the package or service purchased.
2. Acceptance of these terms
By using our website or purchasing any service from Ownware, you confirm that:
- You have the legal capacity to enter into an agreement.
- The information you provide to us is accurate and complete.
- You will use our services only for lawful purposes.
- You will comply with these Terms and all applicable laws and regulations.
- You will comply with the terms and policies of any third-party platform used in connection with our services.
If you are purchasing services on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.
3. Accounts and customer information
Certain services may require you to create an account or provide information necessary for service delivery.
You are responsible for:
- Providing accurate account and billing information.
- Keeping your login credentials secure.
- Maintaining the confidentiality of passwords and access credentials.
- Notifying us promptly of unauthorized access or suspected security issues.
You are responsible for activities conducted through your account unless caused by our failure to maintain reasonable security measures.
4. Orders and service agreements
When you purchase a service, the applicable package description, quotation, invoice, order confirmation or separate written agreement may define the specific scope of work.
Where a separate written agreement exists between Ownware and the customer, that agreement will govern the relevant project or service to the extent that it conflicts with these Terms.
We reserve the right to refuse or cancel an order where:
- The requested service violates applicable law.
- The requested activity violates a third-party platform's policies.
- We reasonably believe the service may be used for fraudulent, abusive or harmful activity.
- Required information or payment has not been provided.
5. Pricing and payments
Prices are in US dollars (USD) unless a quotation states otherwise. Packages with a listed price are paid online through PayPal. Custom work is quoted first, and you pay once you agree to the quote.
Unless otherwise stated:
- Payment is required before work or service activation begins.
- Third-party fees, advertising budgets, domain registration fees, software licenses, platform fees, taxes and other external costs may be charged separately.
- Discounted prices apply only while the offer is shown on our website. Price changes generally apply to new purchases or renewal periods.
- Customers are responsible for providing valid payment information.
- Failed or reversed payments may result in suspension of services.
Web hosting is billed for 12 months at a time.
6. Website development services
For website development projects, the customer is responsible for providing necessary materials, including where applicable:
- Business information
- Logos and branding
- Images and videos
- Text and other content
- Domain and hosting information
- Third-party account access
- Required approvals and feedback
We aim to finish most websites within the time frame promised at the start date. Project timelines depend on the scope of work, availability of required materials, customer feedback, revisions and third-party services.
Delays caused by missing information, delayed approvals or customer-requested changes may extend the estimated completion date.
Unless specifically included in the purchased package, additional features, pages, revisions, integrations, custom development, content creation or third-party services may incur additional charges.
7. Hosting services
Ownware may provide shared or other hosting services depending on the customer's selected plan.
Hosting services may include features such as backups, security measures, software updates, CDN integration and technical support, depending on the applicable plan.
Hosting customers agree not to use our servers for unlawful, abusive, fraudulent, malicious or harmful activities. Prohibited activities may include:
- Distribution of malware
- Phishing or fraudulent websites
- Unauthorized access to systems
- Spam or abusive bulk messaging
- Copyright infringement
- Hosting illegal content
- Activities that negatively affect server performance or other customers
- Attempts to bypass security controls
We may suspend or terminate hosting services where reasonably necessary to protect our infrastructure, customers, third parties, or to comply with legal requirements.
8. Backups
Where backups are included with a hosting plan, Ownware may maintain backup copies according to the applicable service specifications.
Backups are provided as a recovery measure and should not be considered a substitute for maintaining independent customer backups. We do not guarantee that every file, database, configuration or change can be recovered from a backup. Customers remain responsible for maintaining copies of important data where appropriate.
9. Digital marketing and advertising services
Ownware may provide digital marketing, social media marketing, YouTube promotion, TikTok promotion and related advertising services.
Campaign results may depend on numerous factors outside our control, including advertising platform algorithms, platform policies, competition, audience behavior, content quality, budget, targeting, platform availability and changes to advertising systems.
Accordingly, unless expressly stated in a separate written agreement, Ownware does not guarantee specific sales, revenue, subscribers, followers, likes, comments, engagement, rankings, conversions or other business results.
Where advertising platforms such as Google Ads, YouTube, Meta, TikTok or other third-party services are used, those platforms' own policies and terms also apply. Advertising spend paid to third-party platforms may be separate from Ownware's service fees.
10. YouTube, TikTok and social media promotion
Our YouTube and TikTok promotion runs through official advertising platforms (Google Ads and TikTok Ads). We do not use bots or fake accounts.
Likes, comments, subscribers, followers and other engagement are natural and depend on how viewers respond to your content, so we cannot guarantee them.
Customers are responsible for ensuring that the content they submit for promotion complies with the relevant platform's policies and applicable laws. We do not promote adult, copyrighted or restricted content.
11. Third-party services
Ownware may rely on third-party services, platforms, software, payment processors, hosting providers, advertising networks, APIs, domain registrars and other technology providers. Examples may include Google, YouTube, TikTok, Meta, Cloudflare, PayPal, domain registrars, hosting infrastructure providers and software providers.
Third-party services are controlled by their respective providers. Ownware is not responsible for changes, interruptions, suspensions, policy decisions, outages or actions taken by third-party providers. Customers may be required to accept separate third-party terms before using certain services.
12. Domains and third-party licenses
Where Ownware assists with domain registration, software, themes, plugins, licenses or other third-party products, ownership and renewal rights may be subject to the terms of the relevant third-party provider.
Customers are responsible for renewal fees unless otherwise agreed. Ownware is not responsible for the loss of a domain caused by a customer's failure to provide accurate registration information or to renew a domain on time.
13. Customer content
You retain ownership of content, materials, trademarks, logos, photographs, videos, documents and other materials that you provide to Ownware ("Customer Content").
By providing Customer Content, you grant Ownware the limited rights necessary to use, reproduce, modify, transmit, store and display that content solely for the purpose of providing the purchased services.
You represent that you have the necessary rights and permissions to provide and use the Customer Content. You agree not to provide content that:
- Infringes intellectual property rights
- Violates applicable law
- Contains malicious code
- Is fraudulent or deceptive
- Violates applicable platform policies
14. Intellectual property and ownership
Unless otherwise agreed in writing:
- Ownware retains ownership of its pre-existing software, systems, templates, tools, processes, code libraries, methodologies, designs and intellectual property.
- Third-party themes, plugins, fonts, stock images, software and licenses remain subject to their respective licenses.
- Ownware may retain rights to reusable components, frameworks, development tools and general technical know-how.
Payment of an invoice does not automatically transfer ownership of Ownware's pre-existing intellectual property.
15. Customer responsibilities
Customers agree to:
- Provide accurate information.
- Provide required access and materials in a timely manner.
- Review and approve work within a reasonable period.
- Ensure submitted content is lawful.
- Maintain appropriate account security.
- Comply with third-party platform rules.
- Pay all applicable fees on time.
Ownware is not responsible for delays caused by information, access, approvals, materials or instructions that are not provided by the customer.
16. Revisions and changes
The number of revisions included in a project may depend on the package or quotation purchased.
Requests outside the agreed scope may be treated as additional work and may incur additional charges. Changes requested after final approval or completion may also incur additional fees.
17. Refunds and cancellation
Refunds follow our Refund policy, which forms part of these Terms.
Web hosting. All hosting plans have a 15-day money-back guarantee. Cancel within 15 days of purchase and we will refund the hosting fee.
Domain names. Domain registrations cannot be refunded once the name is registered.
YouTube promotion and TikTok promotion. If your campaign is disapproved, we will refund you or ask for a replacement video link, whichever you prefer. Once a campaign is live, ad spend cannot be recovered, so refunds are not given for running or delivered campaigns. Before you order, contact us and we will explain exactly what can be refunded for your package.
Other services. Website development, social media marketing and other services involve work and third-party costs that start soon after you order. Before you order, contact us and we will explain exactly what can be refunded for your package.
Third-party fees, advertising spend, domain registration fees, software licenses, payment processing fees and other non-recoverable external costs may be non-refundable, except where required by applicable law.
To request a refund, email [email protected] or message us on WhatsApp at +91 70009 60997 with your name, the service and your PayPal transaction ID. Approved refunds are returned to your original PayPal payment method, usually within five working days.
18. Service suspension and termination
Ownware may suspend or terminate services if:
- Payment is overdue.
- The customer violates these Terms.
- The customer uses the service for unlawful or prohibited activities.
- The customer creates a security risk.
- The customer abuses staff or support services.
- Suspension is necessary to comply with legal requirements.
- A third-party provider requires or causes the suspension.
Where reasonably possible, we may provide notice before suspension or termination. Termination does not automatically eliminate outstanding payment obligations.
19. Uptime and service availability
We aim to provide reliable and continuous service. However, no hosting or technology service can guarantee uninterrupted availability.
Service interruptions may result from scheduled or emergency maintenance, hardware or software failures, cybersecurity incidents, internet infrastructure failures, third-party provider outages, government actions or events beyond our reasonable control.
Unless a separate Service Level Agreement ("SLA") applies, specific uptime levels are not guaranteed.
20. Disclaimer of warranties
To the maximum extent permitted by applicable law, our services are provided on an "as available" and "as is" basis.
We do not guarantee that:
- Our website or services will always be available.
- Services will be completely error-free.
- A particular marketing result will be achieved.
- Search engine rankings will remain unchanged.
- Third-party platforms will continue to operate in the same manner.
- Websites will be completely immune from security threats.
Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.
21. Limitation of liability
To the maximum extent permitted by applicable law, Ownware and its directors, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill or anticipated savings arising from the use of or inability to use our services.
To the maximum extent permitted by law, Ownware's total liability arising from a particular service will not exceed the amount actually paid by the customer to Ownware for that service during the applicable period preceding the event giving rise to the claim.
This limitation does not apply where liability cannot legally be limited or excluded.
22. Responsibility for your content and use
You are responsible for claims, damages and costs that arise from your Customer Content, your unlawful use of our services, your infringement of third-party rights, or your violation of a third-party platform's terms, to the extent caused by you.
23. Privacy
Our collection and use of personal information is governed by our Privacy & Cookie policy.
By using our services, you acknowledge that information may be collected, processed, stored and used as necessary to provide and improve our services, process payments, communicate with customers, provide support and comply with legal obligations.
24. Communications
By providing your contact information, you agree that Ownware may contact you regarding orders, payments, service delivery, technical issues, account information, support requests and important service notices.
Marketing communications may be subject to applicable consent and opt-out requirements.
25. Force majeure
Ownware will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, internet failures, power outages, cyberattacks, labor disputes, third-party outages or other events that could not reasonably have been prevented or controlled.
26. Changes to these terms
We may update these Terms from time to time. Updated Terms will be published on this page with a revised "Last updated" date.
The version of the Terms on this page when you place an order applies to that order. Your continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.
27. Governing law and disputes
These Terms are governed by the laws of India, and the courts of Agra, Uttar Pradesh have jurisdiction.
Before commencing formal legal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith communication.
Nothing in this section prevents a customer from exercising mandatory consumer rights or legal remedies that cannot lawfully be waived.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue in full force and effect.
29. Entire agreement
These Terms, together with applicable order confirmations, quotations, invoices, service agreements, policies (including our Refund policy and Privacy & Cookie policy) and other written agreements between Ownware and the customer, constitute the agreement between the parties regarding the relevant services.
30. Contact us
If you have questions regarding these Terms or our services, please contact us:
Ownware Innovative Technologies
7 Charul Dham, Kamla Nagar, Agra, Uttar Pradesh 282005, India
Email: [email protected]
WhatsApp / phone: +91 70009 60997
Website: www.ownware.co